Refund & Cancellation Policy

Last updated: 23 July 2026

1. All sales are final

MindBrightly's digital marketing services and courses are digital/professional-service offerings that begin promptly after a confirmed order — team time, ad-account setup, strategy work, or course access, is committed as soon as your payment is confirmed. Because of this, all payments made to MindBrightly for services and courses are final and non-refundable, once the order/payment has been confirmed. We do not offer refunds or cancellations for change of mind, or because expected results (rankings, leads, sales, ad performance) were not achieved — marketing outcomes depend on many factors outside our control, as explained in our Terms & Conditions.

2. Exceptions — where a refund will be issued

We will issue a refund only in the following limited, genuine-error situations:

• Duplicate payment — if you were accidentally charged twice for the same order due to a technical/gateway error.
• Payment deducted, order not confirmed — if money was debited from your account/card but MindBrightly never received or confirmed the order (a gateway/bank-side failure).
• Service not started — if, at MindBrightly's own discretion, work on your specific service/course has genuinely not started yet and you request cancellation in writing before it begins.

To request a refund under any of the above, email hello@mindbrightly.com or WhatsApp +91 84279 70747 within 7 days of the payment, along with your order/payment reference. Approved refunds are processed back to the original payment method within 5–10 business days, subject to your bank/payment provider's own processing timelines.

3. Cancelling an ongoing service

Ongoing/retainer-based services (e.g. monthly SEO, ads management) can be cancelled for future billing cycles by giving written notice at least 7 days before the next billing date. Cancellation does not entitle you to a refund for the current, already-paid cycle.

4. Affiliate commission payouts

This policy covers refunds to customers who purchase a service/course. It does not apply to affiliate commission payouts, which are governed separately by our Terms & Conditions — note that if a customer's order is refunded or cancelled under this policy, any commission owed to the referring affiliate for that order is reversed/withheld accordingly.

5. Payment gateway

All payments are processed securely through our payment gateway partner (currently Cashfree Payments). Refunds, where approved, are issued back through the same gateway to your original payment method — MindBrightly cannot issue refunds by cash, other apps, or to a different account.

6. Changes to this policy

We may update this policy from time to time; the "Last updated" date above will reflect the latest revision.

7. Contact us

Questions about a refund or an order: hello@mindbrightly.com or WhatsApp +91 84279 70747.